Data deletion & account closure
This page explains how to ask PitStrike to delete personal data associated with your account and to close your account. It is provided for transparency and to meet common app store and privacy expectations.
1. How to request deletion
Send a clear request to the same support or account channel you already use for PitStrike (for example correspondence related to billing, onboarding, or security). If you are not sure which channel applies, start from Sign in or Billing & account and use any contact or help option presented there.
To help us verify and process your request quickly:
- Use the email address tied to your PitStrike account, or clearly identify the account (username or customer reference if you have one).
- Put Data deletion request in the subject line or opening line of your message.
- State whether you want full account closure, deletion of specific categories of data, or both.
We may ask follow-up questions to confirm your identity before deleting data or closing an account. This protects you and other users from unauthorized requests.
2. What we typically delete
After a verified request, we aim to delete or anonymize personal data we hold for the purpose of operating your PitStrike account and workspace, such as profile and authentication identifiers, saved preferences and layout data stored against your account, and similar account-scoped records. Exact scope depends on what is stored for your account at the time of the request.
3. What we may keep (and why)
Some information may be retained where the law requires it, where we have a legitimate need to detect or prevent fraud or abuse, or where records are needed to enforce our agreements. Examples can include:
- Billing and transaction records processed by our payment provider, for tax, accounting, and dispute resolution, for as long as those obligations apply.
- Aggregated or de-identified information that does not identify you.
- Short-term security, diagnostic, or backup copies that roll off on a normal retention schedule after deletion is applied in production systems.
4. Timeline
We aim to complete verified deletion or closure within a reasonable period—often within about thirty (30) days—unless a longer period is required by law or by a specific technical or backup process. We will confirm when the request has been completed or if we need more information.
5. Third-party services
PitStrike relies on infrastructure and service providers (for example authentication, hosting, email, analytics, and payments). Some of your information is processed by those providers under their terms and privacy notices. Where a provider offers a separate data or account workflow, you may need to use their tools or policies for data they control independently.
Market data, evaluation, or brokerage-related data you provide to third parties (such as a prop firm or execution connectivity) is governed by those parties. PitStrike does not control deletion of data held only on their systems.
6. Regional rights
If you are in a region that grants specific rights (for example access, correction, portability, or objection), you can make those requests through the same contact path. Our Privacy Policy summarizes how we approach privacy more generally.
7. Changes to this page
We may update this page from time to time. The “Last updated” date at the top will change when we do.